As the nation responds to the spread of COVID-19, DISH has taken additional measures to keep our customers and team members safe, healthy, and connected to vital news, information and entertainment.
Throughout our history, DISH customers have always come first. DISH has been ranked #1 in Customer Satisfaction by J.D. Power and our customers for two years in a row, with top rankings in individual categories, including Courtesy and Professionalism of In-Home Technicians. That legacy of commitment to customer service will continue throughout this pandemic, and DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process.
Our professional technicians have received enhanced training on critical health-safety procedures, including those recommended by the CDC
to promote cleanliness and to help prevent the spread of illness.
Work orders will be signed using a unique pin so you won't need to touch the technician's phone or tablet while on-site.
Technicians will take enhanced cleaning measures to sanitize surfaces they come in contact with and equipment installed in your home.
Technicians will wash their hands with soap and water or use hand sanitizer with at least 60% alcohol content.
Technicians will refrain from leaving behind paper manuals or equipment packaging unless desired by customers.
Technicians will practice safe social distancing whenever possible while visiting your home, and have been advised not to shake hands.
As always, if technicians have a known illness, they will not visit a customer's home.
We know how important television is to you and your loved ones, so our professional technicians will continue to work in a clean, safe manner consistent with our commitment to customer service.
Additionally, we are proud to support the increased connectivity needs of Americans in these uncertain times by providing wireless carriers with access to our wireless spectrum at no cost.
By working together and treating each other with care, America will endure these challenging times. All of us here at DISH remain committed to serving, entertaining, informing and connecting America.