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2016

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We Focus on Improving Our People, Our Communities, and Our Planet.

DISH Cares is dedicated to the communities where we live and work. As part of this commitment, DISH provides support to areas impacted by natural disasters. From our efforts in 2005 following Hurricane Katrina to our presence in Texas, Florida, and Puerto Rico in 2017, DISH has a long history of providing satellite internet and TV service to aid in immediate communication needs and long-term rebuilding efforts.

our communities

Our
Communities
our planet

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Planet
our people

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People

Joining Forces to Help
Communities in Crisis

Our Communities

We leverage our technology and talented workforce to make a positive impact in the communities where we live and work.

Poker With a Purpose in Denver

Employees participated in a night of poker and philanthropy, raising almost $20,000 to support STEM programs at 15 clubs in the Metro Denver area. Programs included robotics competitions, career-oriented field trips, and technical-skills and youth-leadership courses.

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American Heart Association, Bettendorf, IA

In 2017, we extended the DISH Cares program to our nationwide network of authorized DISH retailers. Galaxy1 celebrated the Go Red for Women movement by donating $50 of every new activation to the American Heart Association during the month of February.

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Hurricane Maria, Puerto Rico

Following the worst storm to hit Puerto Rico in nearly a century, DISH quickly joined our partners to deliver crucial communications support. We installed satellite broadband at nearly 50 sites across the island, including FEMA registration locations, hospitals, 911 dispatch offices and local pharmacies, enabling them to better support survivors and manage the rebuilding process.

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Our Planet

We understand our role as stewards of the environment and strive to reduce our footprint across the entire value.

Ampleharvest.org

In early 2017, we partnered with DISH customers to eliminate fresh food waste by connecting gardeners to their local food banks through AmpleHarvest.org. DISH Cares donated $1 for every customer who enrolled in DISH's AutoPay feature, raising $28,204 toward the cause.

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Green Fleet

Along with alternative fuel vehicles, DISH continuously investigates and deploys new technologies to improve miles per gallon and reduce overall fuel consumption. In addition to alternative fuel vehicles, DISH also has an engine calibration program to reduce fuel consumption by 6%-7% per vehicle.

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Reusable Packaging

DISH has implemented a new, environmentally-friendly packaging process for receivers that will reduce waste by greater than 3 million pounds annually. Instead of packaging our receivers in corrugated boxes that we recycle after a single use, we now use polypropylene, a reusable material, to ship and securely transport our receivers.

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Our People

We maintain a safe, healthy, and productive workplace, and provide training and development opportunities to ensure all of our employees reach their full potential.

LEAD

We invest in our team members by providing training and tools to help them grow. LEAD, our leadership development program, cultivates world-class leaders through a series of training activities. In 2017 alone, 4,026 team members completed over 35,000 hours of LEAD development training.

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DISH Women’s Network

The DISH Women’s Network exists to empower women to become leaders through networking, education, and self-development. In 2017, the network hosted 25 events, connecting 1,300 members across eight chapters to powerful female leaders and each other.

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DISH's legacy of customer service continues as we enhance our technician health-safety training for added peace of mind

As the nation responds to the spread of COVID-19, DISH has taken additional measures to keep our customers and team members safe, healthy, and connected to vital news, information and entertainment.

Throughout our history, DISH customers have always come first. DISH has been ranked #1 in Customer Satisfaction by J.D. Power and our customers for two years in a row, with top rankings in individual categories, including Courtesy and Professionalism of In-Home Technicians. That legacy of commitment to customer service will continue throughout this pandemic, and DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process.

Our professional technicians have received enhanced training on critical health-safety procedures, including those recommended by the CDC to promote cleanliness and to help prevent the spread of illness.

  • Work orders will be signed using a unique pin so you won't need to touch the technician's phone or tablet while on-site.
  • Technicians will take enhanced cleaning measures to sanitize surfaces they come in contact with and equipment installed in your home.
  • Technicians will wash their hands with soap and water or use hand sanitizer with at least 60% alcohol content.
  • Technicians will refrain from leaving behind paper manuals or equipment packaging unless desired by customers.
  • Technicians will practice safe social distancing whenever possible while visiting your home, and have been advised not to shake hands.
  • As always, if technicians have a known illness, they will not visit a customer's home.

We know how important television is to you and your loved ones, so our professional technicians will continue to work in a clean, safe manner consistent with our commitment to customer service.

Additionally, we are proud to support the increased connectivity needs of Americans in these uncertain times by providing wireless carriers with access to our wireless spectrum at no cost.

By working together and treating each other with care, America will endure these challenging times. All of us here at DISH remain committed to serving, entertaining, informing and connecting America.