Accessible Features

Audio Description| Bluetooth Audio| Closed Captioning| Screen Magnification| Text to Speech
icon of audio description as it appears on TV screen with DISH TV reciever shown in a selected state

Audio Description

Audio Description, also referred to as video description, described video, or Secondary Audio Programming, allows programs with narrative tracks to play when available.

Audio description is audio-narrated descriptions of a program's key visual elements. These descriptions are inserted into natural pauses in the program's dialogue. Audio description makes TV programming more accessible to individuals who are blind or visually impaired. This feature is available on all DISH receivers.

icon of bluetooth audio as it appears on TV screen with DISH TV reciever shown in a selected state

Bluetooth Audio

The Bluetooth Audio feature allows users to synch their hearing aids using a Wireless Transmitter to their Hopper receiver, for a clearer, easier listening experience. This feature is available on the Hopper, Hopper 2 and Hopper 3. It can be enabled on the Wally or any Joey with an adapter.

icon of closed captioning as it appears on TV screen with DISH TV reciever shown in a selected state

Closed Captioning

TV Closed Captioning displays the audio portion of a TV program as text on the screen. This feature is available on all DISH receivers.

icon of screen magnification as it appears on TV screen with DISH TV reciever shown in a selected state

Screen Magnification

Screen magnification enlarges the size of the text or graphics which are presented on screen to help viewers read the Guide or other Menu screens on the Hopper. This feature is available on the Hopper 2, Hopper 3 and Wally.

icon of text to speech as it appears on TV screen with DISH TV reciever shown in a selected state

Text to Speech

The Text to Speech setting provides an audible readout of the Guide and other Menu screens when enabled. This feature can help blind or visually impaired users choose programming and configure options on the Hopper. This feature is available on the Hopper 2, Hopper 3 and Wally.

TV Receivers with accessible features

All DISH receivers support closed captioning and audio description features. In addition to these features, the following receivers also support Bluetooth audio, magnification and text to speech features.

Hopper 3| Hopper 2| Wally
Hopper 3 TV Receiver

Hopper 3

Our top of the line HD DVR Receiver with over 500 hours of HD recording space and the ability to record up to 16 shows at once. Other premium features include DISH Anywhere, Integrated Apps, AutoHop, and Remote Finder.

Learn More About Hopper 3
Includes all DISH Accessible Features
Hopper 2 TV Receiver

Hopper 2

Turn any TV into a Smart TV with a Hopper 2. An HD DVR Receiver with over 500 hours of HD recording space and the ability to record up to 8 shows at once. Other premium features include DISH Anywhere, Integrated Apps, AutoHop, and Remote Finder.

Learn More About Hopper 2
Includes all DISH Accessible Features
Wally TV Receiver

Wally

Single tuner, HD non-DVR Receiver, bringing you premium quality in a standard receiver. Additional premium features include Remote Finder, Integrated Apps, and Dolby Digital Audio.

Learn More About Wally
Includes all DISH Accessible Features

If you would like to request an accessible solution, please contact the sales department at the number below.

Already a customer? Visit, MyDISH to learn more about accessible solutions for current customers.

Closed Captioning Contacts

For questions or complaints regarding closed captioning, contact:

Vincent Kunz

Closed Caption Compliance Manager

P.O. Box 9040

Littleton, CO 80120

Telephone: 866-951-0015

Fax: 720-514-7660

Email: [email protected]

Alison Minea

Director and Senior Counsel, Regulatory Affairs

1110 Vermont Ave NW, Suite 750

Washington, DC 20005

Telephone: 202-463-3709

Email: [email protected]

Closed Captioning of IP-Delivered Video

For questions or complaints regarding closed captioning for DISH IP-delivered video products, please contact:

Alison Minea

Director and Senior Counsel, Regulatory Affairs

1110 Vermont Ave NW, Suite 750

Washington, DC 20005

Telephone: 202-463-3709

Email: [email protected]

We are working to improve DISH.com for web accessibility. By navigating away from this page, you may experience issues with web pages that are not accessible. If you have questions or need help, please contact us at

DISH's legacy of customer service continues as we enhance our technician health-safety training for added peace of mind

As the nation responds to the spread of COVID-19, DISH has taken additional measures to keep our customers and team members safe, healthy, and connected to vital news, information and entertainment.

Throughout our history, DISH customers have always come first. DISH has been ranked #1 in Customer Satisfaction by J.D. Power and our customers for two years in a row, with top rankings in individual categories, including Courtesy and Professionalism of In-Home Technicians. That legacy of commitment to customer service will continue throughout this pandemic, and DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process.

Our professional technicians have received enhanced training on critical health-safety procedures, including those recommended by the CDC to promote cleanliness and to help prevent the spread of illness.

  • Work orders will be signed using a unique pin so you won't need to touch the technician's phone or tablet while on-site.
  • Technicians will take enhanced cleaning measures to sanitize surfaces they come in contact with and equipment installed in your home.
  • Technicians will wash their hands with soap and water or use hand sanitizer with at least 60% alcohol content.
  • Technicians will refrain from leaving behind paper manuals or equipment packaging unless desired by customers.
  • Technicians will practice safe social distancing whenever possible while visiting your home, and have been advised not to shake hands.
  • As always, if technicians have a known illness, they will not visit a customer's home.

We know how important television is to you and your loved ones, so our professional technicians will continue to work in a clean, safe manner consistent with our commitment to customer service.

Additionally, we are proud to support the increased connectivity needs of Americans in these uncertain times by providing wireless carriers with access to our wireless spectrum at no cost.

By working together and treating each other with care, America will endure these challenging times. All of us here at DISH remain committed to serving, entertaining, informing and connecting America.