DISH’s Accessibility Features
DISH values all of our customers and we want to make sure that everyone has the best possible entertainment experience. That’s why we offer a number of accessible features in our top receivers.
Accessible Features
Audio Description
Audio Description, also referred to as video description, described video, or Secondary Audio Programming, allows programs with narrative tracks to play when available.
Audio description is audio-narrated descriptions of a program's key visual elements. These descriptions are inserted into natural pauses in the program's dialogue. Audio description makes TV programming more accessible to individuals who are blind or visually impaired. This feature is available on all DISH receivers.
Bluetooth Audio
The Bluetooth Audio feature allows users to synch their hearing aids using a Wireless Transmitter to their Hopper receiver, for a clearer, easier listening experience. This feature is available on the Hopper, Hopper 2 and Hopper 3. It can be enabled on the Wally or any Joey with an adapter.
Closed Captioning
TV Closed Captioning displays the audio portion of a TV program as text on the screen. This feature is available on all DISH receivers.
Screen Magnification
Screen magnification enlarges the size of the text or graphics which are presented on screen to help viewers read the Guide or other Menu screens on the Hopper. This feature is available on the Hopper 2, Hopper 3 and Wally.
Text to Speech
The Text to Speech setting provides an audible readout of the Guide and other Menu screens when enabled. This feature can help blind or visually impaired users choose programming and configure options on the Hopper. This feature is available on the Hopper 2, Hopper 3 and Wally.
TV Receivers with accessible features
All DISH receivers support closed captioning and audio description features. In addition to these features, the following receivers also support Bluetooth audio, magnification and text to speech features.
Hopper 3
Our top of the line HD DVR Receiver with over 500 hours of HD recording space and the ability to record up to 16 shows at once. Other premium features include DISH Anywhere, Integrated Apps, AutoHop, and Remote Finder.
Hopper 2
Turn any TV into a Smart TV with a Hopper 2. An HD DVR Receiver with over 500 hours of HD recording space and the ability to record up to 8 shows at once. Other premium features include DISH Anywhere, Integrated Apps, AutoHop, and Remote Finder.
Wally
Single tuner, HD non-DVR Receiver, bringing you premium quality in a standard receiver. Additional premium features include Remote Finder, Integrated Apps, and Dolby Digital Audio.
If you would like to request an accessible solution, please contact the sales department at the number below.
Already a customer? Visit, MyDISH to learn more about accessible solutions for current customers.
Closed Captioning Contacts
For questions or complaints regarding closed captioning, contact:
Vincent Kunz
Closed Caption Compliance Manager
P.O. Box 9040
Littleton, CO 80120
Telephone: 866-951-0015
Fax: 720-514-7660
Email: ClosedCaptioning@dish.com
Alison Minea
Director and Senior Counsel, Regulatory Affairs
1110 Vermont Ave NW, Suite 750
Washington, DC 20005
Telephone: 202-463-3709
Email: Alison.Minea@dish.com
Closed Captioning of IP-Delivered Video
For questions or complaints regarding closed captioning for DISH IP-delivered video products, please contact:
Alison Minea
Director and Senior Counsel, Regulatory Affairs
1110 Vermont Ave NW, Suite 750
Washington, DC 20005
Telephone: 202-463-3709
Email: Alison.Minea@dish.com
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