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IMPORTANT TERMS AND CONDITIONS.

2 YEAR PRICE GUARANTEE

Important Terms and Conditions:

Qualification:

Advertised price requires credit qualification and eAutoPay. Upfront activation and/or receiver upgrade fees may apply based on credit qualification. Offer ends 4/5/17.

2-Year Commitment:

Early termination fee of $20/mo. remaining applies if you cancel early. Included in 2-year price guarantee at $39.99 advertised price: Flex Pack plus one add-on Pack, HD service fees, and equipment for 1 TV.

Available with 2-year price guarantee for additional cost:

Programming package upgrades ($54.99 for AT120+, $69.99 for AT200, $79.99 for AT250), monthly fees for additional receivers ($7 per additional TV, receivers with additional functionality may be $10-$15) and monthly DVR fees ($15).

NOT included in 2-year price guarantee or advertised price (and subject to change):

Taxes & surcharges, add-on programming (including premium channels), Protection Plan, and transactional fees.

Premium Channels:

All offers require credit qualification, 2-Year commitment with early termination fee and eAutoPay. HBO included for 12 months with all America's Top Packages. After 12 mos., then-current everyday price applies unless you call or go online to downgrade. Premium channels Cinemax, Showtime, Starz and DISH Movie Pack free for 3 mos., After 3 months, you will be billed $45/mo for Cinemax, Showtime, Starz and DISH Movie Pack unless you call or go online to cancel.

All packages, programming, features, and functionality are subject to change without notice. After 6 mos., you will be billed $8.99/mo. for DISH Protect Silver Protection Plan unless you call to cancel. After 2 years, then-current everyday prices for all services apply. For business customers, additional monthly fees may apply. Free standard professional installation only



DISH Protect Silver includes:

  • Discounted tech visit for Dish service
  • Free shipping on Dish equipment and accessories replacements
  • Identity Restoration – Powered by EZShield
    • Fully managed identity restoration
      • Lost/stolen wallet, breached data, fraud, ID theft
    • 24/7/365 identity restoration live support – 100% service based offering
      • Protection begins immediately after signing up for the DISH Protect Plan and remains active until you cancel

DISH Protect Gold includes:

  • Discounted tech visit for Dish service
  • Free shipping on Dish equipment and accessories replacements
  • Identity Restoration – Powered by EZShield
    • Fully managed identity restoration
      • Lost/stolen wallet, breached data, fraud, ID theft
    • 24/7/365 identity restoration live support – 100% service based offering
      • Protection begins immediately after signing up for the DISH Protect Plan and remains active until you cancel
    • Online tools and user app includes:
      • Online Wallet
      • Secure Password Storage
      • Breach Alerts
    • Dark Web Monitoring & Alerts
    • Newsletters/Online Education

  • Internet Security Plus – Powered by Webroot
    • Next-generation cybersecurity protection
    • Webroot guards your personal information by blocking the latest malware, phishing and cyber-attacks in real time
      • Advanced threat protection for PCs, Mac & mobile devices
      • 100% Cloud-Based Protection – offers real-time updates to secure against known and newly discovered threats
      • Built-in System Optimizer to keep computer running at top speeds
      • Identity Theft Protection works silently in background to protect usernames, account numbers and other personal information.
      • Ransomware Protection – Rollback technology can restore various files that have been infected and held for ransom
      • Secure Web Browsing – Identifies and blocks dangerous websites Webcam Protection – detects and blocks webcam spying threats
      • Password & Login Protection – stores encrypted passwords, usernames and credit card information for safe account access from any device
      • Lightning fast scans run in the background without interruptions or device slow downs

  • Premium Entertainment Tech Support – Powered by Asurion
    • Access to a tech expert – support for almost any entertainment needs
    • Customer can use APP for easy “click to chat support” or” click to call support”
    • One click access to technical support to help with almost any issue
    • One Call Solution – One call solves it all
    • Proactive notifications through the app
      • Personalized user tips
        • Example: Tips to prevent ESPN or HBO GO app from crashing
      • Proactive updates
        • Example: Newly-released update on entertainment service
      • Timely recommendations
        • Example: Recommendation on new streaming device

Complete DISH Protection Plan Terms and Conditions


© 2017 DISH Network L.L.C. All rights reserved.



WIRELINE INTERNET

DISH Internet Service: Important Terms and Conditions: Promotional Offers:

Prices shown only available when internet is bundled with qualifying DISH TV package and do not include TV or phone costs. Without TV service, price will be $10/mo higher.

2-Year Commitment: Early termination fee of $10/mo. remaining applies if you cancel early.

Activation fee of up to $50 may apply.

EPIX Offer: Not included in price guarantee and subject to change based on availability.

Installation/Equipment Requirements: Leased equipment must be returned to DISH upon cancellation or unreturned equipment fees apply.

Service Restrictions: Service limited to certain geographic locations. Internet speeds and availability may vary based on location. Prices shown for internet speeds up to 12 Mbps (if available based on location); higher speeds may be available for additional cost. Speeds are not guaranteed and may vary due to conditions outside of network control such as, but not limited to, customer location and equipment.

Miscellaneous: Taxes or surcharges may apply. All packages and offers subject to change without notice. Use of DISH internet service is subject to Acceptable Use and Network Management Policies. Additional restrictions may apply. Offer ends 4/5/17.

© 2017 DISH Network L.L.C. All rights reserved.

SATELLITE INTERNET

DISH Internet Service: Important Terms and Conditions: Promotional Offers:

Requires credit qualification, 2-year commitment with early termination fee and bundling with qualifying DISH TV package. Internet speeds and availability may vary based on location.

Prices shown only available when internet is bundled with qualifying DISH TV package and do not include TV costs. Without TV service, price will be $10/mo. higher.

2-Year Commitment: Early termination fee of $17.50/mo. remaining applies if you cancel early. Activation fee of up to $300 may apply.

EPIX Offer: Not included in price guarantee and subject to change based on availability.

Additional Requirements: Installation/Equipment Requirements: Leased equipment must be returned to DISH upon cancellation or unreturned equipment fees apply. Non-standard installations may result in additional charge.

Data Allowance: Data allowance restrictions apply. If data allowance is exceeded, service speed will be reduced.

Service Restrictions: Speeds and data allowances may vary based on geographic location and plan selected. All plans subject to availability. Speeds are not guaranteed and may vary due to conditions outside of network control such as, but not limited to, customer location and equipment. Service is not available in Puerto Rico and is limited in areas of Alaska. In some areas, DISH internet service is only available through DISH Authorized Retailers.

Miscellaneous: Taxes or reimbursement charges for state gross earnings taxes may apply. All packages and offers subject to change without notice. Use of DISH internet service is subject to Fair Access, Acceptable Use and Network Management Policies. Additional restrictions may apply. Offers end 4/5/17.© 2016 DISH Network L.L.C. All rights reserved.

Data Usage: Anytime Data is used between the hours of 8 am and 2 am local time. Off-peak Data is used between the hours of 2 am and 8 am local time. (Off-peak time period subject to change.) If you use all of your Off-peak Data you will begin to use your Anytime Data between 2 am and 8 am. Once you use your data allotments your service speed will be reduced to 150 kbps or less for that data allotment period for the remainder of the billing cycle. With Plus packages with extended web and email, service speed will be reduced to 150 kbps or less or 768 kbps or less, depending on type of data usage. Data does not roll over to the next billing cycle.

LATINO

All offers require credit qualification, 2-Year commitment with early termination fee and eAutoPay.

Offer for new and qualifying former customers only.

Important Terms and Conditions:

Qualification: Advertised price requires credit qualification and eAutoPay. Upfront activation and/or receiver upgrade fees may apply based on credit qualification. Offer ends 4/5/17.

2-Year Commitment: Early termination fee of $20/mo. remaining applies if you cancel early.

Included in 2-year price guarantee at $29.99 advertised price: DishLATINO Clasico programming package, Local channels and monthly 1st receiver and HD service fees.

Included in 2-year price guarantee for additional cost: Programming package upgrades ($35.99 for DishLATINO Plus, $54.99 for DishLATINO Dos, $64.99 for DishLATINO Max), monthly fees for additional receivers ($7 per additional TV, higher fees may apply for advanced receivers), and monthly DVR fees ($15).

NOT included in 2-year price guarantee or $34.99 advertised price (and subject to change): Taxes & surcharges, add-on programming (including premium channels), Protection Plan and transactional fees. Additional monthly fees, upfront fees or transactional fees may apply for business customers. After 24 months, then-current prices and fees for all services apply.

Premium Channels:

HBO: After 12 mos., you will be billed $15/mo. unless you call to cancel.

3 Mos. Free: After 3 mos., you will be billed $45/mo. for Cinemax, Showtime, Starz and DISH Movie Pack unless you call to cancel.

Other: All packages, programming, features, and functionality and all prices and fees not included in price lock are subject to change without notice. After 6 mos., you will be billed $8.99/mo. for the protection plan unless you call to cancel. After 2 years, then-current everyday prices for all services apply. For business customers, additional monthly fees may apply. Free standard professional installation only.

Hopper Features - The following may apply: With PrimeTime Anytime record ABC, CBS, FOX and NBC plus two channels. With addition of Super Joey record two additional channels. Commercial skip feature is available at varying times, starting the day after airing, for select primetime shows on ABC, CBS, FOX and NBC recorded with PrimeTime Anytime. Recording hours vary; 2000 hours based on SD programming. Equipment comparison based on equipment available from major TV providers as of 1/1/17. Watching live and recorded TV anywhere requires an Internet-connected, Sling-enabled DVR and compatible mobile device.

INSTALLATION/EQUIPMENT REQUIREMENTS

Free Standard Professional Installation only. Leased equipment must be returned to DISH upon cancellation or unreturned equipment fees apply. Upfront and additional monthly fees may apply.

HOPPER WHOLE-HOME HD DVR

First Hopper HD DVR and up to 3 Joey receivers available for one-time $199 Upgrade fee. $199 Upgrade fee waived at time of service activation with subscription to Flex Pack and above or DishLATINO Plus and above. A second Hopper HD DVR is available for a one-time Upgrade fee: $49 for a Hopper, $99 for a Hopper with Sling. With a second Hopper HD DVR, one additional Joey receiver is available for $99 Upgrade fee. Monthly fees: Hopper, $15; Joey, $7; Super Joey, $15 second Hopper, $15. PrimeTime Anytime and AutoHop features must be enabled by customer and are subject to availability. With PrimeTime Anytime, you can record all of the primetime programs from ABC, CBS, FOX and NBC and keep them for up to 8 days. AutoHop feature is available at varying times, starting the day after airing, for select primetime shows on ABC, CBS, FOX and NBC recorded with PrimeTime Anytime. Recording capacity varies; 2000 hours based on SD programming. Equipment comparison based on equipment available from major TV providers as of 1/01/17. Watching live and recorded TV anywhere requires an Internet-connected, Sling-enabled DVR and compatible mobile device. Availability of On Demand titles will be based on your programming subscription. Select DVR recordings cannot be transferred.

PHONE

Phone Service: Phone services are governed by tariffs, where required by law, or the terms and conditions described in the Customer Service Guide for your state. The appropriate document for your state can be found at http://www.dishnetwireline.com/regulatory. Taxes, fees and surcharges apply, including a Federal Access Charge, Carrier Access Charge and state and local fees that vary by area and certain in-state surcharges. Taxes, fees and surcharges apply based on standard monthly invoice for telephone service. Our Nationwide calling and .05 per minute long distance plans apply to the 48 contiguous United States only. dishNET Wireline reserves the right to move a customer from the Nationwide Calling plan to the $.05 per minute long distance plan without notification if the usage on the Nationwide Calling plan does not resemble typical residential usage. Updated rates for locations other than the 48 contiguous United States are available by giving us a call.

Phone and Video Bundle Offer: A bundle credit of $10 per month applies to the account as long as phone and DISH Video service are maintained. If a service is terminated, bundle credits will be reduced or cancelled depending upon the Services remaining on the account.

SOCIAL MEDIA TERMS OF SERVICE

The official DISH Social Media pages and/or accounts were created to become a fun place to discuss and learn about DISH products, promotions, and programming. DISH supports every fan's right to express themselves openly, and as such, will not remove/hide any content or posts unless they violate the following rules or the Terms of Use for the associated Social Media platform. Our Social Media pages are staffed by DISH Employees who will respond and post as the page itself. The Social Media platforms referenced may include but are not limited to Facebook, Google+, Instagram, Twitter, and YouTube.

Follow the Golden Rule – Treat others as you would like to be treated. By treating others with respect we can turn our Social Media pages into a great community of support and conversation.Do not post any advertising, spam (ie: multiple posts of a similar nature), or information directing users off the page. Our page is a place to talk and discuss DISH, not refer people elsewhere.Do not knowingly post false and/or defamatory, threatening, abusive, hateful, harassing, potentially offensive, instigating, or sexually oriented content or content related to race, sex, religion, or politics. Do not post any content with the purpose of impersonating another individual. Do not post any content that violates any local, state, or federal laws. To keep our wall appropriate for all ages, refrain from using curse words, including abbreviations, acronyms, insinuations, or innuendos. Avoid spam-like, copy and pasting in your posts. Your opinions and comments should be in your own words, not someone else's. Do not disclose any private information or content that is not your own (or content/information you do not have the right to provide to the public) including:

Phone numbers, addresses or any other contact information on the wall
Trade secrets or confidential information Copyrighted content Account-specific offers Any other content that violates the intellectual property of another individual or business Do not place comments on posts/threads that do not pertain to the topic already being discussed. Please create a new post to create a new conversation

Violating our rules may result in a temporary ban under these circumstances:

Three or more violations within 24 hours One violation if it is especially severe Multiple temporary bans may result in a permanent ban

If you have been banned, please know that DISH is still here to help you. You may visit www.mydish.com/support for support. Please note that any user content contributed by the community does not reflect the views and opinions of DISH Network L.L.C., its parent, subsidiaries, affiliates, employees, or shareholders. These Terms of Service are subject to change by DISH without notice.

TAXES AND SURCHARGES

Taxes: Subscribers who live in most jurisdictions have sales taxes and similar charges listed on their bills, in addition to their monthly charges. These taxes are imposed by the state on the purchase of goods and services, and they are not limited to DISH. In many states, DISH is required by law to collect these taxes from subscribers. These charges are as follows (italicized text reflects how this item appears on the bill):

Sales Tax: These are taxes imposed on the purchase of goods and services. The applicable rate is set by each state. Florida (Communications Services Tax & Video Gross Receipts Tax): Florida imposes a 9.07% sales tax on the price of satellite service and a gross receipts tax of 2.37%. The law requires DISH to collect these taxes from subscribers. Kentucky (Video Excise Tax): Kentucky imposes a 3.0% excise tax on the price of multichannel video programming services. The law requires DISH to collect this tax from subscribers. Massachusetts (Video Excise Tax): Massachusetts imposes a 5.0% excise tax on revenues from the sale of satellite service. The law requires DISH to collect this tax from subscribers. Tennessee (Satellite Sales Tax): Tennessee imposes an 8.25% tax on revenues from the sale of satellite services. The law requires DISH to collect this tax from subscribers. Utah (Video Service Tax): Utah imposes a 6.25% tax on the price of multi-channel video and audio services. The law requires DISH to collect this tax from subscribers. Other Taxes: Subscribers who live in certain states will also see charges for certain gross receipts taxes. These charges are as follows (italicized text reflects how this item appears on your bill): District of Columbia (Video Gross Receipts Tax): DISH is subject to a 10% tax on the value of the services we provide in D.C., as measured by the sale price. Maine (Video Service Provider Tax): DISH is subject to a 6.0% tax on the value of the services we provide in Maine, as measured by the sale price. Maryland (Service Provider Tax): DISH is subject to a 10.0% tax on gross receipts from the sale of boxing and wrestling broadcasts in Maryland. Other Taxes: Although these taxes are similar to other state taxes and fees, which are typically the responsibility of the customer, the states above have chosen to impose these taxes on DISH and other businesses who conduct business in each of the respective states. These taxes are imposed on DISH and are not imposed directly on subscribers. DISH is not required by law to add the charge to a subscriber’s bill. State Tax Reimbursement Charges: Subscribers who live in certain states have a state-specific tax reimbursement charge listed on their bills as part of their monthly charges. These charges are allocated uniformly, are shown as a fixed monthly amount and are subject to change. These charges are as follows (italicized text reflects how this item appears on your bill): Connecticut (CT Gross Earnings Tax Reimburs): DISH is subject to a 5.0% tax on its gross receipts in Connecticut. The charge is currently $3.71 per month. Delaware (DE Gross Earnings Tax Reimburs):DISH is subject to a 2.125% tax on its gross receipts in Delaware. The charge is currently $1.64 per month. Kentucky (KY Gross Earnings Tax Reimburs): DISH is subject to a utility gross receipts tax of 2.4% on gross receipts from the sale of multi-channel video and audio programming services. The charge is currently $1.72 per month. Ohio (OH State Surcharge): DISH is subject to a 0.26% tax on its gross earnings in Ohio. The charge is currently $0.26 per month for video and $0.20 per month for broadband. Texas (State Cost Recovery Fee): DISH is subject to a 1% franchise tax for conducting business in Texas. The charge is currently $0.48 per month for video and $0.02 per month for broadband. Puerto Rico (PR Receiver Property Tax): Puerto Rico imposes property tax on the cost of a leased receiver. The charge is currently $0.43 per leased receiver per month.
A Political Message About These Taxes and Charges: DISH would like to offer the same high-quality service to all subscribers at the same price nationwide. The gross earnings and gross receipts taxes described above, however, have significantly increased DISH’s cost of doing business in Connecticut, the District of Columbia, Delaware, Kentucky, Maine, Maryland, Ohio, Rhode Island and Texas. Rather than raise the cost of programming for all subscribers, DISH has chosen to recover this additional cost directly from subscribers who reside in those specific jurisdictions. DISH subscribers in those jurisdictions should consider contacting their governor and state representatives and urging them to repeal these taxes.

FEDERAL REGULATORY FEES
DISH collects the FCC Regulatory Fee to recover DISH’s direct costs in connection with the payment of Federal Communications Commission regulatory fees.