We experienced a cybersecurity incident that affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess, and remediate the situation. Cybersecurity experts and outside advisors were retained to assist in the evaluation of the situation, and we notified appropriate law enforcement authorities.
We became aware that certain data was extracted from our IT systems as part of this incident. It’s possible the investigation will reveal that the extracted data includes personal information. The forensic investigation and assessment of the impact of this incident is ongoing. The security of our customers’ data is important to us, and if we learn that personal information was compromised, we’ll take the appropriate steps and let impacted customers know.
Working to restore all of our customer experiences is a top priority and our teams are making progress on the customer service front every day, but it will take a little time before our systems are fully restored. DISH customers can now make a payment through our secure payment form on our website or by mail. Call center capacity and social media response continues to increase daily – and additional care agents are helping customers with service issues. In addition, our in-home technicians are visiting homes and assisting customers with new and existing services. Our DISH TV service continues to operate.
We appreciate your understanding while we work through this incident.