1. Make sure your receiver is in the right room
- If you moved your receiver to another room, try putting it back in its original location. You’ll want to make sure all cables are connected correctly to the receiver and TV.
- If you need to move your receiver to another room, you’ll need to have one of our technicians come out to your home and install it for you.
2. Check for any obstructions to the satellite dish
- Check for an obstruction between the satellite dish and the sky such as a new building, trees, a bird’s nest, or snow. Removing the obstruction should fix the problem. Only do this if you feel safe.
- If the obstruction cannot be moved, you’ll need to have one of our technicians move the dish to a new location for you. Note, a technician will not be able to help with weather-related obstructions.
3. Check for severe weather conditions
- Severe weather can sometimes temporarily interrupt your service until it passes. In the meantime, you can watch recordings on your DVR and On Demand shows and movies if your receiver is connected to the internet.
4. Restart your receiver
VIP/Wally Receivers
- Unplug the power cord of your DISH receiver for 10 seconds, then plug it back in. The reset process may take up to 5 minutes to complete.
Hopper/Joey Receivers
- Be sure to reset the Hopper before the Joey.
- Unplug the power cord of your DISH receiver for 10 seconds, then plug it back in. The reset process may take up to 5 minutes to complete.
5. Check your wiring
- Confirm that the wiring from the receiver and the wall is connected properly.