1. Confirm the source of the issue
- On your DISH remote, press and release the SAT button followed by the Guide button.
- If you’re able to see the guide, follow the troubleshooting steps for Black Screen with Guide.
- If you don’t see the channel guide, press the Channel Up or Down buttons on the front panel of your receiver. If the channel changes, try troubleshooting your remote.
- If the channel did not change, continue to the following steps.
2. Restart your receiver
- VIP/Wally Receivers
- Unplug the power cord of your DISH receiver for 10 seconds, then plug it back in. The reset process may take up to 5 minutes to complete.
- Hopper/Joey Receivers
- Be sure to reset the Hopper before the Joey.
- Unplug the power cord of your DISH receiver for 10 seconds, then plug it back in. The reset process may take up to 5 minutes to complete.