Black Screen With Guide

If your picture remains black even after you access the channel guide, follow these steps to fix the issue:

 

1. Put your receiver on standby mode

 

- Press the Power button on the front of your receiver. Wait 10 seconds then press the Power button again to turn it back on.

 

2. Restart your receiver

 

VIP/Wally Receivers: 

- Unplug the power cord of your DISH receiver for 10 seconds, then plug it back in. The reset process may take up to 5 minutes to complete.

Hopper/Joey Receivers

- Be sure to reset the Hopper before the Joey.

- Unplug the power cord of your DISH receiver for 10 seconds, then plug it back in. The reset process may take up to 5 minutes to complete.