We are experiencing a system issue that our teams are working hard to resolve.
For help with common issues, please view our FAQs and Troubleshooting guides below.
For more information regarding our systems issues, please click here
While we work to restore our standard billing processes, this secure payment form is available for you to make payment towards your DISH TV service. You will need your 16-digit DISH account number starting with 82, found at the top of your most recent paper billing statement.
March 21, 2023
DISH customers will be sent a paper bill in March even if they typically only receive an e-bill. This bill will show your 16-digit account number, amount due and payment due date. This information can be used to pay your bill using the secure link on mydish.com. If you have yet to receive your paper bill, your account number may have been previously shared with you through other prior DISH emails, documents or letters.
You may use Visa, Mastercard, American Express, Discover, and electronic check using the secure link on mydish.com.
Once your payment processes an authorization code will populate on the screen. Be sure to keep your authorization code in a safe place for future reference as we are not able to provide an email with your confirmation code at this time.
Yes! Customers are still able to pay their bill by mailing in a check. This will be available in the March bill customers will receive.
While we work to restore our systems, communicating to customers is a priority for DISH. We are actively trying to get billing information to customers which may have been impacted by the system outage. Therefore, it is possible that customers will receive more than the standard communications they typically receive from DISH.
Yes! DISH satellite service was never impacted by our system outage and continues to be available while we work to restore systems. Features such as On Demand, Netflix and Prime Video also remain available.
We continue to have more agents helping more customers every day with changes to their service. We’re working around the clock to restore all of our customer experiences, but it will take a little time before things are fully restored.
We continue to increase our call center capacity and social media response capabilities – we have more agents helping more customers every day. In addition, our in-home technicians are visiting homes and assisting customers with new and existing service. We are working to restore all of our customer experiences, but it will take a little time before things are fully restored.
Our teams are working around the clock to restore these services as soon as possible. Please continue to check MyDISH.com for the latest updates.
You can order an On Demand movie through your set-top box.
We are continuing to update MyDISH.com as new updates become available. Please continue to check MyDISH.com for new information as it becomes available.
Your account will be paused on the date originally requested.