Your satisfaction is our priority
Because customer service is a priority to you, we’ve made it our priority as well. Why? Because at DISH, we’re Tuned In To You. That means we listen in an industry that doesn’t and that’s what separates us from other TV companies. You wanted better Customer Service so we offer service any time you need it. It’s our way of keeping you happy and letting you keep watching TV.
’Round the clock support
Our commitment to your satisfaction starts when we install your DISH system but our customer service doesn’t stop when we leave your home. We know that when you want to watch TV, the last thing you want is a problem. That’s why we have knowledgeable technical support agents standing by 24/7 to help you troubleshoot, resolve the issue and get you back to watching TV. Because your satisfaction is our goal, we have 9 call centers in the United States staffed with customer service agents able to help you change programming, resolve billing questions and more in addition to our ‘round the clock technical support.
The DISH Service Commitment
DISH received the award for best overall quality in TV Service by the ACSI in 2016 and we maintain an “A-” score with the BBB. Since 2010, we have been #1 in Call Center Satisfaction, Website Satisfaction, Clearest Bill to Understand and Lowest Customer Complaint Rate, according to the ACSI.
See what our customers say
“Dish has exceptional customer service. This combined with your product really differentiates you from all your competitors. Keep up your high standards.” - Dipankar A., Los Angeles, CA
“I appreciate how patient the representative was with the call.” - Cory V., Oklahoma City, OK
“I was very happy with the representative that helped me. I just need to try my new channels for a bit to see if I have all the programming I want. I am very pleased.” - Bob & Joann W., Los Angeles, CA
“Customer service was great and very helpful. Service was scheduled for the next day in the AM which was outstanding as we did not have to wait several days for the repair. The repair tech was very nice, friendly and showed great customer service.” - Frank K., Billings, MT
“The representative I talked to was AWESOME ...she explained things in great detail and helped us in finding a better fit for our plan. She then was so sweet to explain all of this to my husband as well. She was a wonderful representative!” - Marcia R., Davenport. IA